Report on Fixes to VidAngel Private BETA

smartphones   Time for an update on our progress with the new VidAngel. The team has been furiously solving problems, and while it seems way too slow to us, we look at the issues we’ve solved over the past month and we are thrilled with how much ground we’ve covered!

If a problem you faced isn’t noted in here please comment below and ask us about it, there is a good chance we got it fixed, but forgot to put it in the this report:

set_top_boxesROKU 2, 3, AND STICK

  • VidAngel now works on Roku 2, 3, AND STICK
  • We fixed the stalling problem.
  • Sell-back no longer shows an error.
  • Roku 1 is not supported yet.
  • We are working on a parental password (expected next week)
  • We are also working on search for next week.

tabletsAPPLE TV, iPHONE, iPAD, iPOD

  • Moved from mirroring to airplay in HD using iPhone, iPad or iPod.
  • Created a quick how to video for Apple TV.
  • Purchased titles were not showing up in library on iPhone and iPad for up to 10 mins has been resolved.

CHROMECAST + NEXUS PLAYERHDTVs

  • We solved the white screen “brainfreeze” issue.
  • We created a how to video for Chromecast.
  • We have tested Nexus Player on VidAngel and it works! You can use it with Chromecast.

LAPTOP AND DESKTOP

We still haven’t got these running perfect but we made a few fixes.

  • We added an alternate player to use until we find out why our main player is freezing.
  • We solved the stalling problem in the alternate player

Thanks again for all of your patience and reporting these bugs to us! This has been a good start.

46 thoughts on “Report on Fixes to VidAngel Private BETA

    1. We have an Android app ready right now. I'm using it myself. Would you like to try it out? I can put you in touch with our Android developer so he can help you try it out. Let me know.

      source:va_support_update_bot

    2. You guys are really on to something. I love being able to sell back. It puts it in the same realm as RedBox and cheaper than Google Play etc.

      A few bits of feedback…

      – The f-bomb slipped through quite a few times on The Figher. I don’t know if it’s the app or that movie specifically.

      – Can you add 10 or 30 second rewind button? I would find myself trying to go back but it’s hard with the glider to not go back too far or not far enough.

      – The only other thing I would say is “selection, selection, selection”. If you guys can add many more movies, you’ll hit this out of the park with consumers.

      I’d be happy to continue beta testing anything for you. Like I said, I’m a long time Android user and have been watching you guys for awhile. My clearplay DVD player died some time back so I’ve been looking for a more affordable solution.

      VidAngel seems to be the perfect future of online movie streaming.

      Thanks guys,
      Justin Mecham


      source:va_support_update_bot

      1. Dallin, that's a great suggestion and it's in our plans. However, Apple fortunately works really well without an app and so it's not our first priority. But we plan to create one.

        source:va_support_update_bot

    1. Katie,

      Just open VidAngel in your safari browser and proceed to http://www.vidangel.com as usual. Sign in and start buying and watching movies. The movies will go into full screen mode right as you start them. 

      BTW, this only works with Angel HD movies, not with YouTube movies.

      Thanks,
      Neal

      source:va_support_update_bot

  1. I just noticed your blog post has the DVD video and blu ray discs logo under the desktop/laptop category. Does this mean vidangel can filter dvds played on my laptop? If so, how do I make this happen? Thank you! My family loves vidangel! 🙂 🙂 🙂

    1. Sorry for the confusion. That logo shouldn't have been in the post. We're working on something for your DVDs and Blu-Rays in the future, but it isn't available now. We pulled the logo.

      source:va_support_update_bot

  2. I have now purchased “Fury” twice to try to watch it. The first time it never worked so you refunded the money. I just tried again and it still doesn’t work. So then I rented it on Youtube and tried to enter through your site but it wasn’t edited. I’m about as frustrated as I’ve ever been trying to watch a movie. It never loads and it never starts. I tried it on 2 different computers and on an iPhone and an ipad. It will start to play on an iPhone but as soon as I turn on wifi on my phone to run it through the Apple TV it stops again. This service is absolutely worthless. The worst part is I have to email someone and so I wait for hours to even get support.

    1. Suly,

      We're really sorry that you had a poor experience again. Can we call you to talk it through? You're experience is very rare but I'm confident we can help you figure it out. I've added a day of credit for your trouble Suly. 

      MOVIE CREDIT ADDED: $1.50

      I do have one suggestion.  You may have a bad filter because you tried Fury so long ago. I suggest you reset your filter:
      https://www.vidangel.com/movies/fury/?profile=reset  (before watching again)

      Again, we're deeply sorry for the headache.

      source:va_support_update_bot

    2. Suly, I gave you a call to see how we can help. Please know we had a major issue when you were trying to watch last week and we fixed it this morning. I've credited your account for that issue. You're free to call back or send me an email or see if the fix we made this morning solves the problem.

      https://www.vidangel.com/movies/fury/?profile=reset

      source:va_support_update_bot

    3. I have tried it again on 2 windows laptops, iphone and iPad.  None are working for me.  I tried again tonight and it still isn’t working.  I feel like I wasted my money.  I still can’t watch the movie.  I can’t call you back since I don’t have a number to call.  Can someone call me to fix this?  I keep getting emails to just reset the filter and try again and that is not helping me.
      Suly


      On Mar 23, 2015, at 2:54 PM, “VidAngel Blog” <blog@vidangel.com> wrote:


      source:va_support_update_bot

  3. Thanks for the supported sound answer. Do you have a list of the specific Roku model numbers that you support? (if you want to list models for Chromecast and Apple streaming products that may help others too).

    e.g. Roku 2 has newer (e.g. 4210R) and older (e.g. 2720R) versions so before buying I thought I’d confirm which Roku 2’s (and 3’s) work with VidAngel.

    Great company, great work! Looking forward to renting and trying it out!

    1. Since I asked a tough question, I wanted to do some legwork.

      So here is a list of “current generation” models Roku has out there:

      *Current generation players are those introduced after June 2011 and include Roku 3 (4200X), Roku 2 (2720X), Roku 1 (2710X), Roku Streaming Stick, both HDMI (3500X) and Roku Ready (3400X, 3420X) versions, Roku LT (2400X, 2450X, 2700X), Roku 2 HD (3000X), Roku 2 XD (3050X), Roku 2 XS (3100X) and the Roku HD (2500X).

      Source from an April 6, 2015 blog.roku.com entry (this same list has been cited in various blog entries there, this year) https://blog.roku.com/blog/2015/04/06/new-ways-to-search-and-discover-streaming-entertainment-plus-upgraded-roku-3-and-roku-2-streaming-players/

      1. Since I asked a tough question, I wanted to do some legwork.

        So here is a list of “current generation” models Roku has out there:

        *Current generation players are those introduced after June 2011 and include Roku 3 (4200X), Roku 2 (2720X), Roku 1 (2710X), Roku Streaming Stick, both HDMI (3500X) and Roku Ready (3400X, 3420X) versions, Roku LT (2400X, 2450X, 2700X), Roku 2 HD (3000X), Roku 2 XD (3050X), Roku 2 XS (3100X) and the Roku HD (2500X).

        Source from an April 6, 2015 blog.roku.com entry (this same list has been cited in various blog entries there, this year) https://blog.roku.com/blog/2015/04/06/new-ways-to-search-and-discover-streaming-entertainment-plus-upgraded-roku-3-and-roku-2-streaming-players/

        source:va_support_update_bot

    2. Thanks for the supported sound answer. Do you have a list of the specific Roku model numbers that you support? (if you want to list models for Chromecast and Apple streaming products that may help others too).

      e.g. Roku 2 has newer (e.g. 4210R) and older (e.g. 2720R) versions so before buying I thought I’d confirm which Roku 2’s (and 3’s) work with VidAngel.

      Great company, great work! Looking forward to renting and trying it out!

      source:va_support_update_bot

    3. Jed, can you answer this question? Michael, Jed is our Roku engineer and he's amazing.

      source:va_support_update_bot

  4. We just purchased the Grand Budapest Hotel and the movie would not start. We click on Play Movie from the menu and it goes to a loading bar for a few seconds before returning to the menu screen.

    We just sold it back, a half hour after purchasing it. We would like a refund of the $2 it took from us and hopefully it will work for us next week.

    Fyi, we are using a roku 3.

    Thank you.

    1. Lynzi,

      I am so sorry for the poor experience tonight.   We will look into that movie right away and see what was going wrong for you.   We did have a brief server issue tonight, so that might be what happened, but either way I am going to credit your account and I would love to have you try another movie instead.   

      MOVIE CREDIT ADDED: $2.00

      source:va_support_update_bot

  5. We have purchased Real Steel twice and have yet to be able to view it without it freezing up continually. How can we can this to work on our PC? Love the idea of VidAngel, but so far it’s a no win for us.

  6. Is there any way to watch your movies without an internet connection? I have spotty internet, at best, and would like to watch a movie without fearing it stopping. Thanks.

  7. We tried to watch Prometheus on our Roku 2. I had created a VidAngel account not knowing that it had to be the SAME login credential (or so I found out later troubleshooting) as my Roku. I purchased Prometheus, discovered it wouldn’t run, and sold it back. I’d like my $2 back for my trouble.

    Then, I created a NEW account (using my Roku credentials), bought Prometheus again, and still it won’t play.

    Can you help me before I sell this one back too and ask for the $2 refund?

    Can’t figure why it’s not playing on Roku. On my computer (Macbook Pro), I get a black loading screen, and then it throws a “error loading” message.

    1. Yes that’s it! It works with the wifi turned off — so if there’s a fix you could do on your side that would be terrific.

      Thanks! Let me know what I can do to help!
      John


      source:va_support_update_bot

    2. Thanks it works beautifully now! Nice work.

      Only trouble is that I have spent about $8 or more on false-start signup attempts. Would you:

      • please check my records for both jjuibel@gmail.com and bexrex@gmail.com (I tried to make it work with both my email addresses) and refund me whatever erroneous charges I racked up trying to get this to work? Happy to pay for the actual Prometheus movie, but just once is plenty. 
      • just eliminate my bexrex@gmail.com account. I don’t need that one anymore. Thanks!
      I really appreciate your speedy help. Nice work! Put that bit of info in your FAQ page and alleviate a ton of worry from potential customers:)
      John


      source:va_support_update_bot

  8. hi, we paid you money for a movie and it won’t play. Please don’t steal people’s money. If I pay for a movie, I’d like to watch the movie, you know?

  9. I’ve tried for 2 nights to watch the Royal Christmas. I gave up last night, thought I’d try again tonight, but I was too late and said it was sold back. Then it miraculously started playing from the frozen part of the movie while I was searching for a new movie. weird. I got to watch about 10 minutes more and it’s completely frozen again. I’m trying to watch on my laptop using Chrome. Any suggestions? I love your movie filtering, I’m just not having any luck. Thanks

  10. Not happy with my first experience as the movie sold back without us watching it and still within the 24 hour period.. any way it can be fixed.

    1. so what does it mean by finish watching it ,,,,when the movie finishes or when I stop the movie?  clarify please


      source:va_support_update_bot

    1. I just asked our Roku developer who said:
      “We aren’t compatible. Roku XD is on firmware 3.1 (I believe) . We only support > 4.0”

      Sorry Shawn…wish it worked for you.

  11. Been watching movies with our Xbox 1 through the Internet explorer app. It’s been nice to watch Vidangel on our big tv vs. the laptop. About two weeks ago Vidangel hasn’t been letting me login using the Internet app. When I click on the login tab it won’t bring up the place to type in my email and password. It been a bummer not being able to use it.

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