We have spent the last 3 days reaching out to every contact we have at YouTube, trying to find someone who can reverse the damage trolls did to our video by flagging and blocking all of our videos for anyone with “safety mode” on.
After 36 hrs and a severely damaged viral campaign. Today we got back this apathetic response:
I apologize for the delay in getting back in touch. I ran this past various teams at YouTube and their feedback was the following: Content containing mild violence, sexual or other provocative content may not show up when using Safety Mode.
Unfortunately that’s about all they’re able to provide — they also shared this link with me in case it helps to have more context on safety mode.
I apologize I’m not able to help more on this issue but appreciate your patience.
The irony is that ALL but one of our VidAngel videos are blocked in “safety mode”, not just the viral one we released with G/PG paintball marker mild “violence”.
There is no option for appeal. Another rep (who is on our side and trying to help without luck) said that YouTube doesn’t even have a department for this kind of problem.
This response is coming to a team which has signed off on millions upon millions in YouTube advertising spend over the past 4 years (Orabrush, Orapup, PooPourri, Endorse Liberty Super PAC…). In the past I’ve always been impressed with YouTube’s willingness to help on this kind of stuff, but this time I am getting nothing but apathy.
If you are concerned and want to help, you can voice your concern to Google here on this forum.