We need to apologize for a very rocky launch. We messed up and you all deserve better.
First, our Amazon connector is temporarily down for maintenance, but once we get it back up and running, we’ll be sure to extend your free trials to begin again when Amazon starts working. In the meantime, enjoy Netflix, Dry Bar Comedy, and VidAngel Studios licensed shows for free.
What Happened With Amazon?
We’ve been testing our service for months and things were running smoothly so we thought we were ready to launch.
Then this happened:
We never dreamed we’d have more interest than before we were shut down. We should have had more faith in our fans and prepared for more traffic, but we didn’t. These traffic numbers have made this week a nightmare for all of you and our entire team. We have had the executives, marketing, finance, content and everyone helping the support team. Our tech team members are working around the clock. Everyone is exhausted. Our customers who were wanting to watch a movie worry free this weekend, now feel frustrated. Understandably so because we are just as frustrated. We wanted you to have a great weekend and thought we had everything ready.
Amazon Wants To Know You Are A Human
Amazon wants your account to be very secure and so does VidAngel. Here’s what is happening (and the fix is very straight forward):
- You give your Amazon credentials to VidAngel and the VidAngel servers become you in the cloud to help you filter your Amazon account (your credentials are encrypted and stored on your device only, not VidAngel’s servers, for security reasons).
- When Amazon received so many requests to filter in a short period of time, its systems began asking for verification that you are really you.
- The VidAngel app does not yet have a feature built in to let you make the handshake between you, a real person, and Amazon’s extra verification. We didn’t realize how many different verifications Amazon has until we had thousands of you hitting Amazon at the same time.
- This extra step causes you frustration, so you try again and repeat the cycle which makes the problem worse for everyone because Amazon asks for more verification each time you cannot prove you are you.
This is a good thing. It means Amazon wants your account to be secure so they can ensure it is really you accessing your account.
How VidAngel Will Help You Stay Secure
VidAngel wants your Amazon account to be very secure as well. VidAngel is working on a technology to show you the verification messages from Amazon so that you can let Amazon know that you are a real person within the VidAngel app.
We hope to have a fix for this by next weekend. We’re putting everything we have into it.
Please accept our heartfelt apology fans; we’ll make it right (remember we’ll extend the free trial and you can enjoy everything else VidAngel offers for free in the meantime).
Neal Harmon, CEO
VidAngel is not affiliated with or sponsored by Amazon, HBO or Netflix. Amazon, Amazon Prime, and Amazon Instant Video are registered trademarks of Amazon Technologies, Inc. Netflix is a registered trademark of Netflix, Inc. HBO is a registered trademark of Home Box Office, Inc