Time for an update on our progress with the new VidAngel. The team has been furiously solving problems, and while it seems way too slow to us, we look at the issues we’ve solved over the past month and we are thrilled with how much ground we’ve covered!

If a problem you faced isn’t noted in here please comment below and ask us about it, there is a good chance we got it fixed, but forgot to put it in the this report:

ROKU 2, 3, AND STICK

• VidAngel now works on Roku 2, 3, AND STICK
• We fixed the stalling problem.
• Sell-back no longer shows an error.
• Roku 1 is not supported yet.
• We are working on a parental password (expected next week)
• We are also working on search for next week.

APPLE TV, iPHONE, iPAD, iPOD

• Moved from mirroring to airplay in HD using iPhone, iPad or iPod.
• Created a quick how to video for Apple TV.
• Purchased titles were not showing up in library on iPhone and iPad for up to 10 mins has been resolved.

CHROMECAST + NEXUS PLAYER

• We solved the white screen “brainfreeze” issue.
• We created a how to video for Chromecast.
• We have tested Nexus Player on VidAngel and it works! You can use it with Chromecast.

LAPTOP AND DESKTOP

We still haven’t got these running perfect but we made a few fixes.

• We added an alternate player to use until we find out why our main player is freezing.
• We solved the stalling problem in the alternate player

Thanks again for all of your patience and reporting these bugs to us! This has been a good start.

During our company meeting this morning, we reviewed the state of customer feedback and everyone made it really clear we have a few things we can improve on.

We are making a TON of changes and you need updates on known bugs and when we are fixing them. Too much has been falling through the cracks. You have been wonderful in sending us feedback on  after-movie-surveys, blog comments, movie comments, filter feedback, twitter feeds, Facebook posts and the support email.  Unfortunately those all went to different places and with our little team we weren’t able to keep up with all the comments. Some people had to wait a long time for support to respond. For this we are sorry and we will do better.

Today we decided we’d had enough and spent a day to integrate all forms of communication into ONE system. Now your comments on our blog, your feedback on the filters and all other communication will be tracked, followed-up on, and measured for your satisfaction so that we know how we’re doing.

Here’s a report on how the last week has gone with the new system test. We’ll follow up in March to see how we’re improving.

MARCH UPDATE: Our numbers for resolving problems got better in March, however our Average first reply time got three hours worse (this is because we went back and contacted a bunch of customers from the last 12 months who were interested in the Roku and going back months threw our numbers out of wack).

The ratio of Awesome and OK Replies to Bad Replies went from 12 to 1 to 13.5 to 1. That’s a little bit of improvement. However, the best news is that the number of tickets to the number of movies watched is dropping. This means more people are getting an experience where they don’t need to contact support. We will keep at it and report on April results as well. Thanks to our customers for helping us improve the private beta program.

We’re glad you miss us.

We spoke with a customer named Bryce on the phone today and he said, “I was so excited about you guys’ passion and then I looked at your blog and there was not an update since August. I started to worry you’re loosing steam.”

Bryce, anything but that. We’ve actually had our heads down working on a new version of VidAngel that we are going to love around here (and we think you’ll all like it too). It is a HUGE improvement on our current experience (and being privately tested now). We’ll be giving more and more customers a sneak peak over the coming months.

We’re so grateful for everyone’s support! And we’ll try to post a few cool things in the interim.

Thanks!
Team VidAngel

The most marked differences between VidAngel and ClearPlay as of this writing.

 UPDATED July 22, 2014 (VidAngel now FREE)