Comments on: Who are the VidAngel Customer Support Reps? https://blog.vidangel.com/who-are-the-vidangel-customer-support-reps/ News, tips, and help for the VidAngel community Tue, 08 Aug 2023 22:23:21 +0000 hourly 1 https://wordpress.org/?v=7.0.3 By: Lauren https://blog.vidangel.com/who-are-the-vidangel-customer-support-reps/#comment-2432 Tue, 08 Aug 2023 22:23:21 +0000 https://blog.vidangel.build/?p=3742#comment-2432 In reply to Becky and Thomas Pellinger.

That sounds extremely frustrating! We’d love for you to reach our to our Support Team HERE so they can help you out!

]]> By: Becky and Thomas Pellinger https://blog.vidangel.com/who-are-the-vidangel-customer-support-reps/#comment-2418 Wed, 02 Aug 2023 16:08:38 +0000 https://blog.vidangel.build/?p=3742#comment-2418 We are having trouble watching Outlander. The video stops every few minutes and the only way I can get it going again is to try fast forwarding and then stopping and then trying to start it again. Sometimes it works and sometimes not.

]]> By: Chloe Stoker https://blog.vidangel.com/who-are-the-vidangel-customer-support-reps/#comment-2368 Mon, 10 Jul 2023 13:52:25 +0000 https://blog.vidangel.build/?p=3742#comment-2368 In reply to Carl Taylor.

We apologize for any inconvenience this may have caused! We are here to help. We have an article in our help center for quick tips on how to get closed captioning to work on each device, check out this help center article. If you would like to get in touch with a product expert, email us by clicking this link and they will walk you through a few step-by-step solutions.

]]> By: Carl Taylor https://blog.vidangel.com/who-are-the-vidangel-customer-support-reps/#comment-2367 Mon, 10 Jul 2023 13:29:42 +0000 https://blog.vidangel.build/?p=3742#comment-2367 Question: I’m watching Jack Ryan on Prime. I can’t get closed caption to work… the icon doesn’t appear on the player. However, at the end of each segment, when the next segment appears in the bottom right, I can see the cc icon on the next segment. How can I get the cc to work?

]]> By: Chloe Stoker https://blog.vidangel.com/who-are-the-vidangel-customer-support-reps/#comment-2365 Mon, 10 Jul 2023 06:21:28 +0000 https://blog.vidangel.build/?p=3742#comment-2365 In reply to Alfreda.

We apologize for any convenience this caused during movie night! We are here to help, please email us to get in touch with one of our product experts to get a step-by-step solution. Click here to get in contact with our product experts.

]]> By: Alfreda https://blog.vidangel.com/who-are-the-vidangel-customer-support-reps/#comment-2348 Thu, 29 Jun 2023 22:37:40 +0000 https://blog.vidangel.build/?p=3742#comment-2348 I’m unable to cast vidangel on my tv. There is no app on prime. I initiated it from my phone.

]]> By: Chloe Stoker https://blog.vidangel.com/who-are-the-vidangel-customer-support-reps/#comment-2152 Fri, 21 Apr 2023 22:25:33 +0000 https://blog.vidangel.build/?p=3742#comment-2152 In reply to Randall Dobbins.

Good afternoon Randall! We’d love to figure something out, please get in touch with our team, and we will see what we can do! https://help.vidangel.com/hc/en-us/requests/new

]]> By: Randall Dobbins https://blog.vidangel.com/who-are-the-vidangel-customer-support-reps/#comment-2130 Sat, 15 Apr 2023 05:09:42 +0000 https://blog.vidangel.build/?p=3742#comment-2130 Is there anyway that I can get vidangel cheaper than 10$ monthly. I have grandkids and want them to be able to enjoy movies without all the cursing and woke stuff. But its hard on my budget I’m on a fixed income 62 y.i. grandfather.
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]]> By: Chloe Stoker https://blog.vidangel.com/who-are-the-vidangel-customer-support-reps/#comment-2101 Wed, 05 Apr 2023 01:43:59 +0000 https://blog.vidangel.build/?p=3742#comment-2101 In reply to Frank D Amos.

We are sorry for the inconvenience! Click on the link for instructions on how to get the app on your Firestick: Firestick Instructions. If you would like to get in touch with one of our tech specialists, click here.

]]> By: Frank D Amos https://blog.vidangel.com/who-are-the-vidangel-customer-support-reps/#comment-2090 Sun, 02 Apr 2023 20:07:14 +0000 https://blog.vidangel.build/?p=3742#comment-2090 We have a Firestick plugged into the TV, the installation instructions says to find the app on the TV, that app doesn’t show on the app section, Help

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