We promised you an update today on the situation with the Amazon connector (which also impacted Amazon Channels HBO). We’re pleased that we just published the following updates to the website, iOS, Android and Roku beta:
- App interface for confirmation codes for Amazon.
- Two factor authentication support for Amazon.
- A series of backend and app fixes.
Please update your iOS, Android or Roku apps to have the latest code and fix for Amazon. These updates should solve the vast majority of problems customers have experienced. If you have connected before, please disconnect and reconnect to implement the improvements.
Issues still outstanding (we’re working on these)
- Descriptive messages when a video won’t play (like you’ve reached your screen limit, or you need to disable parental controls, etc).
- Netflix PIN
- Netflix Profile support
- Captcha support
The buttons still say down for maintenance but will soon be switched to a message that says: “Having issues? See Help Section.” Even though the buttons currently say “down for maintenance”, you can click on them and try connecting. Let us know at email@example.com or in the comments below if you run into an issue.
If the weekend is smooth and things work for people, we will update the buttons again so that it’s clear the system is operational.
Thanks again for your support and patience.
Neal Harmon, CEO
P.S. A few people have had trouble with the Amazon connector for Game of Thrones and other programs. We have learned that the fix is disconnecting your Amazon account and reconnecting. That clears out your old session and establishes a new improved session and fixes the issue.